Shipping, Return & Refund

Cancellation Policy for Domestic and International Orders

At Miaaka, we value the trust our customers place in us and strive to ensure complete satisfaction in all our transactions. We’ve established a comprehensive cancellation and replacement policy to ensure a seamless and fair shopping experience.

How do I cancel an online order on Miaaka?

Should you need to cancel an order placed on Miaaka that hasn’t been shipped yet, simply reach out to our dedicated customer support team via email at info@miaaka.com

Upon successful processing of your cancellation request, a refund will be initiated, and you can expect the funds to reflect in your account within 7 working days.

Can Miaaka cancel an order?

Certainly. There might be instances where we need to cancel an order. The acknowledgment of your order, whether electronic or other forms, doesn’t indicate our conclusive acceptance. Miaaka retains the discretion to decline or accept your order for specific reasons.

Although our inventory system updates in real-time, Miaaka may occasionally notify you about stock discrepancies post your order placement. In such events, we reserve the right to offer a reduced quantity or cancel the order, ensuring you are informed promptly. If you have made the payment online, you can expect the funds to reflect in your account within 7 working days.

When can I expect my refund of a cancelled order?

For cancellations made prior to shipping, the refund is processed within 48 business hours post the cancellation acknowledgment.

Please note that once your order has been shipped, it is on its way to you and cannot be canceled. We understand that circumstances can change, but we encourage you to be certain about your purchase before we dispatch the product.

No Return Policy

To maintain the quality and integrity of our products and our operations, we do not accept returns or replace. Once a product is purchased, all sales are considered final. We understand that this is a strict policy, and we enact it to offer all of our customers the same reliable, high-quality products you expect from us. This ensures that every item you purchase is brand new and unopened, directly from our warehouse to your doorstep.

Replacement Policy

  • If the product you receive is damaged upon arrival, please report it to our customer service team within 48 hours of receiving the order. Required proof of damage includes photo evidence and a detailed description of the issue.
  • If your product is defective you are eligible for a replacement. Please notify us within 48 hours of receiving the product, ensuring that you provide specific details of the defect.
  • In the event that you receive a product that is different from what you ordered, please inform us immediately upon receipt. Ensure that the product remains in its original, unopened, and unused condition.

Frequency of Replacements

At Miaaka, we always strive to provide our customers with products of the highest quality and value, and we understand that there may be rare occasions when a replacement is necessary. However, we do not accommodate habitual or regular replacement requests. This measure is in place to protect the integrity and fairness of our services to all customers. If we identify an unusual pattern of replacement requests from a single customer, it may flag our system for review, and we reserve the right to refuse a replacement request. This policy ensures that we can continue to offer excellent services and products to all our loyal customers. We appreciate your understanding and cooperation in this matter.

Note: Replacement depends on stock availability. In the event a replacement isn’t possible, a full refund will be processed.